At Custom Boxes Market, we appreciate the confidence that you have placed in our services. The Shipping Policy has been prepared to let you know how orders will be handled, packaged, sent, and delivered in the United Kingdom. It is designed to provide you with clarity and to protect our business against potential legal or financial liabilities that may arise during the transportation of goods. Submitting an order to us is deemed to constitute your understanding and agreement to the terms set out here.
Purpose of This Policy
The primary intent of this policy is to establish realistic expectations about shipments. We intend to provide our customers with an estimate of the expected delivery time for their goods. Additionally, we must define the constraints to which the goods will be subjected after leaving our facility. The document will provide transparency while also exonerating Custom Boxes Market from any errors, delays, or damages resulting from circumstances beyond our reasonable control.
Order Processing
The orders will only be processed after full payment is received. The time consumption of processing can vary depending on the order size and the extent of customisation. Additional preparation of packaging products is common and may also include design confirmation, printing, quality inspection, and an extra package. Due to this fact, the estimated processing time may be prolonged compared to that of the normal retail dispatch.
After the order is fully prepared, it is checked thoroughly to ensure it conforms to your requirements and also our quality standards. The order can only be released after our shipping department completes these checks, at which point it is dispatched. In the event of unavoidable processing delays (shortages in materials, technical problems, etc.), we will notify you promptly.
Dispatch and Courier Partnership
Custom Boxes Market collaborates with renowned couriers and logistics companies. We select companies based on their reliability and capacity to move both large and delicate goods. The shipping company is responsible for the safe transportation and timely delivery of your package after the order leaves our warehouse.
Once the order is dispatched, we keep customers updated with the tracking details. Tracking will enable you to monitor the movement of your order and receive an estimated delivery time. We provide tracking information; however, the courier handles the actual feedback and updates.
Delivery Timeframes
Delivery times depend on the courier’s operational schedule and the location of the recipient. Although we provide an estimated delivery period, it is essential to understand that these are just estimated times and not guaranteed. Unpredictable circumstances can cause delays, such as:
- Severe weather
- Strikes
- National holidays
Please contact us if your order is delayed beyond the expected delivery times. Our company will intercede with the courier on your behalf. Custom Boxes Market is not liable for any delays in the process after the time that the order has been dispatched and left our premises.
Delivery Responsibility
It is our duty as a company to ensure that the order is dispatched to the courier and you have been supplied with a tracking number. By that moment, the shipment is under the care of a courier who takes full responsibility for the transportation and delivery process.
The damage and loss of a package by courier or due to theft en route is taken care of by the former, i.e., the courier company. When this happens, customers are to contact the courier on hand. Although we will be supportive to help with communication, we cannot take responsibility for what occurs after our dispensation.
Delivery Address Requirements
To ensure easy delivery, customers must provide full and precise delivery details when placing their order. In case of a delayed order, a lost order, or an order that has been returned because of a missing or wrong address, Custom Boxes Market cannot be held responsible. The customer will take responsibility for any extra expenses incurred as a result of re-routing or re-delivery.
It is also wise for the customer to provide a drop-off address where they will be available to collect the package. In the case of business addresses, this typically involves having someone at the reception desk or in the given department informed about taking an incoming order.
Missed or Failed Deliveries
In case the recipient does not receive the order, the responsibility for arranging redelivery lies with the customer. Couriers tend to give a notice card or a digital update in such conditions. The customer is responsible for responding to such a notice and arranging for redelivery or collection.
If the courier returns the order due to unsuccessful delivery attempts a second time, additional shipping costs will be incurred for resending the package. The customer has to pay these charges.
Packaging and Handling
All orders are packaged to arrive at you in ideal condition. We use sturdy materials and protective wrapping depending on the nature of the product being shipped. It is still the case that external factors during transit can cause damage, even after such measures. That is why we suggest checking your order upon delivery.
If you believe your shipment was damaged during transfer by the courier, please take clear photos of the package’s condition and contact the courier to address the issue. We will help as much as we can, but compensation liability lies with the courier.
Delivery within the United Kingdom
Custom Boxes Market currently delivers to the United Kingdom only. This policy is in congruence with UK national shipping laws and consumer law. Orders placed outside the UK should be discussed in advance.
Unexpected Circumstances
Delays can occur due to circumstances beyond our control. Examples are breakages in the courier network, national emergencies, or bad weather. We will make our best efforts to assist you in such cases. Still, the Custom Boxes Market cannot be held responsible for situations of this nature, which involve risks of business loss, service failure, and indirect costs resulting from shipment delays.
Risk Transfer
When an order is given to the courier, the customer assumes responsibility for the risk in transportation. This would mean loss, theft, or damage. By acknowledging your order, you understand that the Custom Boxes Market is not liable for any risks after dispatch.
Liability Limitation
Our liability is limited to ensuring that your order is prepared, packaged, and dispatched under this policy. We do not assume any responsibility or liability for indirect losses, financial costs, or damaged reputation due to courier delays or non-arrivals.
Customer Responsibility
Your duty includes ensuring the provision of correct information, having someone available to receive the package, and communicating with the courier in case of failure to redeliver or collect. Failure to honour these duties may result in additional fees or delays, for which Custom Boxes Market will not be responsible.
Refunds and Returns about Shipping
This Shipping Policy is in conjunction with our Returns and Refunds Policy. As a rule, we do not give refunds on the shipping costs once an order has been shipped out. Refunds based on product problems are handled under our returns policy. In case a shipment is not deliverable following our mistake, we will assume full responsibility for redelivery at no extra cost to you.
Communication and Support
We invite customers to contact us if they are alarmed about shipping. Our customer care department can be reached by phone or email, and is available on the website. We control the performance of the courier, but we will always provide guidance and updates where possible.
Updates to This Policy
This Shipping Policy will be revised by the Boxes Market when a need to change arises due to changes in courier, laws, or business patterns. Information on the website can be changed and will come into effect immediately after the update. Customers are advised to read the existing policy before making new orders.
Final Statement
This Shipping Policy aims to strike a balance between customer expectations and the realities of logistics. It helps you understand what to expect when dealing with the Custom Boxes Market and defines the scope of responsibility. We pack and ship your order carefully and expeditiously, but with the assurance that we only use reputable couriers.
By placing an order with Custom Boxes Market, you agree to the terms noted in this document and confirm that no indemnity shall be available to our company regarding matters that are outside our reasonable control.
Contact Us
In case you need any information related to the status of your order, please contact our customer care department. You can get contact information from the site. We will assist you in tracking the shipments by communicating with the courier representative and providing any information you might be interested in regarding the safe arrival of your order.